Wednesday, June 09, 2004
Freaking Government Office (RTA)
Anyway the upside to waking early is that you can go home early. Left work at 3 ish and went straight to the local RTA (Road Traffic Authority) to renew my drivers license. Of course the place was packed with house wifes and the retired!! I think government office has the worst customer service skills in the all professions! And you know why, cause no matter what they do to you (customer), you have to come back they do not have any competitor!
The average wait time is 1.5 hours!! It doesn’t matter if you want to renew a license or pay a bill, you have to wait 1.5 freaking hours just to see someone!!
There are atleast 30 people waiting just to pay their bills (which you can't pay online). If you are running your own private business, would you let your customer wait so long just to pay you?
If you are a customer to any other commercial company, would just leave and never come back?
Then Why are there so many frustrated people hanging around?
Because we have to!
There are no other way!!
As for me, I went in and took a ticket, check what was the next number to be called and went out for lunch. Had myself a nice Portuguese Chicken burger and lipton ice tea, walk around the nearby shops before I went back to the RTA.
The average wait time is 1.5 hours!! It doesn’t matter if you want to renew a license or pay a bill, you have to wait 1.5 freaking hours just to see someone!!
There are atleast 30 people waiting just to pay their bills (which you can't pay online). If you are running your own private business, would you let your customer wait so long just to pay you?
If you are a customer to any other commercial company, would just leave and never come back?
Then Why are there so many frustrated people hanging around?
Because we have to!
There are no other way!!
As for me, I went in and took a ticket, check what was the next number to be called and went out for lunch. Had myself a nice Portuguese Chicken burger and lipton ice tea, walk around the nearby shops before I went back to the RTA.
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